Please see below for specific promotion or website terms and conditions.
Your order will be processed within 3 working days of being placed and payment being received. If there are any longer delays due to stock or shipping problems you will be contacted and notified of such.
The website will automatically calculate the shipping cost for each order. For international orders we always double check the freight cost before sending your order and will notify you for any change to the shipping cost. We reserve the right to change the shipping cost if it has been calculated incorrectly on the website.
We send all New Zealand orders by PBT couriers, except for rural delivery and PO Box addresses which are sent by NZ Post. All international orders are sent by NZ Post through either International Air or International Courier (depending on your selection). International Air is untracked as specified on the shipping charge and therefore is sent at the buyers risk. Any missing or undelivered parcels will not be replaced.
New Zealand orders delivered by PBT will not be left at your house unless you are home. A card for call will be left. If you would like the order left if you are not home please specify this on your order but the herb farm will not replace any missing orders that have been left on request.
The Herb Farm collects, retains and updates personal information about you which you provide both:
The Herb Farm intends to use this information for purposes connected with:
You can request to be removed from any the herb farm mailing list by unsubscribing at the bottom of an e-news letter. Your rights of removal may be subject to any additional terms which apply to the relevant list or service.
We will not trade or sell any of the personal information you have provided to any third party without your consent.
Transactions made on the herb farm’s website are protected by the latest security mechanisms and are only used for the purpose of transaction fulfilment. We do not store cardholder information. We use the secure Hosted Payment Solution to process online orders. You’ll be able to see your card being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer you a safe and quick online shopping experience.
Your satisfaction is important to us, if you have a concern about your the quality of your product please use the Contact Us page to email us with the batch number, expiry date and product name from the barcode label and the reason you are dissatisfied.
Any returns due to quality issues must be within 3 months of receiving your order.
Unfortunately we do not accept product returns if you have changed your mind or don't like the scent.
We may request you to return unused product before processing a refund or replacement. (Please note, if you made your purchase from a retail stockist, you will need to return it to that stockist - and their store policies apply in terms of refund or replacement.).
You can place orders for our product on our website or by phoning (+64 6 326633) or emailing us directly. Payment is required before any order will be sent.
Right to use site and IP rights
You may access, view, reproduce and print the content on this site provided you only use that content for informational, non-commercial purposes. If you wish to link to any part of this site, you must get the herb farm's prior written consent. You may not use this site, or the content on it, for any other purpose or in any other way without the herb farm's prior written consent.
All rights reserved. All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by the herb farm (or the relevant content supplier). The herb farm is the exclusive owner of all rights in the compilation, design and layout of this site.
While the herb farm has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. The herb farm only provides the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. The herb farm may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact the herb farm either by phone on +64 6 3268633 or by email.
This site contains links to third party websites. These are not controlled by the herb farm. They are provided for your convenience only. Please note that the herb farm does not check, nor necessarily endorses, approves or agrees with, the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these.
To the extent permitted by law:
If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. the herb farm will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.
General Terms and Conditions (applicable to all Herb Farm Promotions):