VIP REWARDS
Our customers are everything to us, so we want to give you more!
MORE POINTS, MORE REWARDS, MORE NATURAL GOODNESS.
Earn points on every dollar spent, enjoy special discounts, early access to new products, and receive personalised gifts as you move up the tiers.
Your VIP Account
Make sure you're logged in every time you order and start accumulating VIP points! When you've earnt enough points you'll progress to a new tier with access to exclusive rewards and other offers!
How To Earn More Points
Earn points not only from shopping but in many other ways! Enjoy a $10.00 reward on your birthday (your birth date must be added to your VIP account profile to be eligible), complete your profile, review a product, refer a friend, or return your empties to earn additional points.
MAKE AN ORDER:
1x VIP Point for every $1.00 spent on Herb Farm Products (Sprout or Grow Tiers) - excludes purchases of gift cards.
2x VIP Points for every $1.00 spent on Herb Farm Products (On the Flourish Tier) - excludes purchases of gift cards.
BIRTHDAY REWARD:
You must enter your Date of Birth under your VIP profile to be eligible for the birthday reward.
RETURN YOUR EMPTIES:
You can drop your clean empties into The Herb Farm Store, or you can courier your empty bottles and jars to our physical address (86 Grove Road, RD10, Palmerston North 4470).
REVIEW A PRODUCT:
Navigate to the product you wish to write a review on, scroll down to the review section, and click [Write a Review] – you must be logged in to your VIP account.
REFER A FRIEND:
On the bottom right-hand side of our website, you will see your rewards tab; click into this and you will be able to copy and share your unique referral code with your friends and family.
How To Redeem Points
Your VIP Points can be redeemed as rewards to be used on your next purchase. Once you've earnt enough points to unlock a reward, you will automatically receive an email letting you know. You can redeem this reward or wait until you have earnt a larger reward.
To access a reward, click “redeem reward” in your reward notification email. If logged in, you will be sent to the VIP Rewards section on our website. Select the available reward you would like to redeem. You will then receive an email with a discount code to apply at checkout. This discount code will be valid for 12 months once redeemed, with the exception of the Birthday Reward which is valid for 60 days.
Note: VIP Rewards cannot be applied to Shipping Costs. Only one discount code can be applied at checkout and it cannot be used in conjunction with subscription orders or any other offer.
Our customers are everything, so we want to make sure that your are rewarded through our VIP Loyalty Tiers!
FAQs
How do I join?
Simply create a customer account on our website and you will automatically become part of our VIP Rewards Program. JOIN OUR VIP REWARDS PROGRAM
How do I earn points?
There are plenty of ways to earn points, you can see them under the Earn tab of your VIP profile widget.
How do I check my points balance and redeem rewards?
Log in from our website by clicking on our VIP Rewards tab in the bottom right hand corner of our homepage. Use your points to claim the rewards that you want, or save them up to unlock higher value rewards.
How do I use my rewards?
Just copy and paste your unique coupon code into the discount bar at the checkout and lick APPLY (only one coupon code per order). If you have chosen a free item please ensure you add the item to your cart before applying the code.
Terms and Conditions - Herb Farm VIP Program
1. Anyone who visits The Herb Farm Destination Retail Store or signs up via The Herb Farm website can join The Herb Farm VIP Rewards programme. An email address must be supplied to sign up.
2. Points can be earned through purchases of The Herb Farm products online or at our Destination Retail Store (excludes purchases for gift cards). Every $1 spent = 1 VIP point.
3. Points cannot be earned on non-Herb Farm products or gift card purchases.
4. Points can also be earned by liking our Facebook page, following us on Instagram, or writing a product review (Max 2 reviews per person per month).
5. You must accumulate 100 points before they can be redeemed.
6. VIP Rewards cannot be applied to shipping costs.
7. Rewards are valid for 12 months from the issue date.
8. VIP rewards cannot be transferred to another customer.
9. VIP rewards are not available on purchases made at The Herb Farm Café.
10. VIP rewards are redeemable for Herb Farm Products only at The Herb Farm Retail Store, 86 Grove Road, Ashhurst, or online at www.herbfarm.co.nz.
11. Rewards cannot be used in conjunction with some offers or promotions.
12. Rewards cannot be used to purchase The Herb Farm or The Herb Farm Café gift vouchers or gift cards.
13. VIPs must identify themselves as a VIP when making a purchase. Points cannot be added to your account at a later date.
14. Earned points will be deducted from your VIP account for products returned.
15. The Herb Farm reserves the right to modify or cancel the VIP Rewards Programme at any time.
16. To remain a VIP, you must be subscribed to our VIP email database. If you unsubscribe, your VIP account will no longer be valid.
17. Reward points are not earned on gift card purchases. Reward points are earned when gift cards are redeemed for Herb Farm products.
18. Coupons can only be redeemed once. If you redeem your coupon online for a purchase less than the full value, the balance of the coupon is not redeemable on another purchase.